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TERMS AND CONDITIONS

We believe that honesty is the best policy in today's retail market. That's why we designed the most generous, fair and transparent shopping policies for our customers. Please read the following sections carefully for more information about how we ship or exchange products, or how we protect your personal data. Don't hesitate to get in touch if you have any questions!

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SHIPPING POLICY

What you need to know

All our packages are sent via DPD with extensive delivery options. You will receive an e-mail on the day before delivery with which you can adjust the delivery time. This is usually in the evenings. You will then receive an email on the day of delivery with a two-hour window in which DPD will deliver it.

If you order from abroad, look here for the delivery time and shipping costs.

Are you not at home at the first delivery time? Then DPD will take it to the nearest DPD collection point. Of course, this only applies to products that are in stock at the time of ordering.

For more information about adjusted postal delivery by DPD during public holidays, please refer to the DPD website. 

RETURNS AND REFUNDS

How it works

Return

Easy returns

Genicci does not charge any shipping costs for exchanging and returning your orders. An exception to this is when you order multiple items and decide to keep 1 item below Euro 50. In that case we charge Euro 4.95 shipping costs. We will deduct this from the amount to be credited.

You have the right to withdraw from the agreement within a period of 14 days without giving reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the good. 

Returning your order is quick and easy. Click on the 'register return' button below and register your return. Keep your zip code and track and trace code at hand.

 

Register return

For more information about we would like you to refer to the FAQ section.

Exchange procedure

We advise you to place a new order for the item you want to receive. This way you will receive the item as soon as possible. This way you can enjoy the products you ordered as soon as possible.

Delivery

We currently only deliver orders via the Dutch site in the Netherlands and Belgium

OUR PRIVACY POLICY

Your data is safe

Privacy and Cookie Statement

Privacy-sensitive data or personal data is processed via our webshop.

Geniccileather.com considers careful handling of personal data to be of great importance. Personal data is therefore carefully processed and secured by us. We adhere to the requirements of privacy legislation. This means, among other things, that we:

  • clearly specify our purposes before we process personal data, via this privacy statement;

  • limit our collection of personal data to only the personal data necessary for legitimate purposes;

  • first ask for explicit permission to process your personal data in cases where your permission is required;

  • take appropriate security measures to protect your personal data and also demand the same from parties that process personal data on our behalf;

  • respect your right to provide, correct or delete your personal data at your request.

Geniccileather.com is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose at the webshop Geniccileatherworks BV. We recommend that you read it carefully.
If you have any questions or want to know exactly what we keep about you, please contact us
Geniccileather.com

Process order

When you place an order with us, we use your personal data to handle it properly. We may then provide your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.
For this we use your e-mail address, telephone number, IP address, billing address and name and address details. We do this on the basis of your consent. We keep this information until your order is completed. We keep certain customer data longer in connection with the legal fiscal retention obligation.


Providing to third parties

We work withcertain companies together, who may receive your personal data mentioned above from us.

Contact Form

With the contact form kuYou can ask us questions or make requests.
For this we use your billing address, name and address, telephone number and e-mail address. We do this on the basis of your consent. We keep this information until we are sure that you are satisfied with our response.

 

Location data

If necessary for the service, kcan we location gcollect data (GPS) from you. Your permission will be requested for this at the time itself.
This (location) data can also be stored and processed by the provider of, for example, the navigation/map software, such as Google Maps, but the data can also be used by, for example, Google or Apple itself. We have no control over that. So always read the privacy statements of the relevant provider.

Ads

Our webshop displays general advertisements. We do not keep any personal data, so we do not find out whether you like it.
Provision to other companies or institutions
With the exception of the partners mentioned above, we do not provide your personal data to other companies or institutions under any circumstances, except if we are legally obliged to do so (for example, if the police demand this if there is a suspicion of a crime).

Statistics

We keep statistics about the use of our webshop
Social media buttons are included in our webshop. With this, the administrators of these services collect your personal data.

Cookies

Our webshop uses cookies. Cookies are small files in which we can store information so that you do not have to enter it every time. But it also allows us to see that you are visiting us again.
When you visit our webshop for the first time, we show a message with an explanation about cookies. We will hereby ask for your agreement to the use of these cookies.
You can disable cookies in your browser, but some things from our w
e-shop no longer work properly.

Google Analytics

We use Google Analytics to keep track of how visitors use our webshop. We have not allowed Google to use the obtained Analytics information for other Google services. We do not let Google anonymize the IP addresses.

Security

Security of personal data is of great importance to us. To protect your privacy, we take the following measures:

  • Access to personal data is protected with a username and password 

  • After receipt, the data is stored in a separate, protected system

  • We take physical measures such as locks and safes to protect access to the systems in which personal data is stored

  • We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter your personal data

  • We keep logs of all requests for personal data

Data Protection Officer

We have appointed a so-called data protection officer. This person is responsible for privacy within our organization. Our data protection officer is called Esmee van de Wouw and can be reached by email atesmee@genicci.com for all your questions and requests.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes. We will do our best to announce changes separately.

Access, change and delete your data

If you have any questions or want to know which personal datawe have from you, you can always contact us. See contact details below.
You have the following rights:

  • get an explanation about what personal data we have and what we do with it 

  • access to the precise personal data we have

  • having errors corrected

  • to have obsolete personal data removed

  • withdraw consent

  • object to a particular use

Please note that you always clearly indicate who you are, so that we can be sure that we do not change or delete data from the wrong person.

To file a complaint

If you feel that we are not helping you in the right way, you have the right to submit a complaint to the supervisory authority. This is called the Dutch Data Protection Authority.

Contact details

Geniccileather.com
Lamborghinilaan 2
3261 ND Old Beijerland
info@genicci.com

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